23
Mar
10

Toyota to Replace Accelerator Pedals for Unhappy Owners

NEWS
Toyota to Replace Accelerator Pedals for Unhappy Owners

Tuesday, March 23, 2010

••• NHTSA gets over 100 complaints on fixed Toyota vehicles.
It was reported earlier this month that some Toyota drivers are still experiencing unintended acceleration after their recalled vehicles were repaired. According to an Associated Press analysis of government data, complaints of sudden acceleration in Toyota vehicles repaired under recall have nearly doubled in the past two weeks.

The National Highway Traffic Safety Administration has received complaints from 105 drivers, raising the question about whether Toyota’s recall repairs are actually working.

Toyota has previously said that it is confident in its repairs and found no evidence of other problems, such as a problem in the electronics.

David Strickland, NHTSA’s administrator, did say in a statement Wednesday that the agency has found “several instances in which a dealer made mistakes in applying one of the recall remedies.” He said that the NHTSA is working with Toyota to improve instruction to dealers.

Toyota has recalled more than 8.1 million vehicles worldwide since October.
Just last week the National Highway Traffic Safety Administration said it had received complaints from 105 drivers complaining that their vehicles were still experiencing unintended acceleration issues after they took their vehicle in for a recall fix.

Toyota has now told its dealers that it will provide a replacement accelerator pedal to owners who are unsatisfied with their repairs.

Toyota sent out a memo today, obtained by the Associated Press, stating that if customers are still unhappy with with the feel of the accelerator after being repaired, the dealer can provide them a replacement pedal at no additional charge.

“A replacement pedal should only be offered to a customer after the reinforcement bar has been installed and the customer has expressed dissatisfaction with the operation and/or feel of the pedal,” Toyota said in the memo to dealers.

“If a customer is not satisfied with the operation and/or the feel of the accelerator pedal after the reinforcement bar has been installed, please assist us by assuring a replacement pedal is provided at no charge to these customers,” the memo said.

The memo addresses eight Toyota vehicles including:

▪ 2005-2010 Avalon
▪ 2007-2010 Camry
▪ 2007-2010 Tundra
▪ 2009-2010 Corolla, Matrix
▪ 2009-2010 Toyota RAV4
▪ 2008-2010 Sequoia
▪ 2008-2010 Highlander.

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