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10

iPad has Wi-Fi problems, some users say

NEWS
iPad has Wi-Fi problems, some users say

Wednesday, April 7, 2010

While the Apple Inc. enjoyed the successful launch of iPad, its users complained about the iPad’s inability to maintain a full, steady Wi-Fi connection, according to U.S. media reports Wednesday.

On Apple’s technical support Web site, some users say they are unable to join their networks at all after their iPads come out of standby; others cannot seem to get a signal unless they stand very close to their wireless routers; some users say laying the iPad on a flat surface exacerbates the problem.

One of users complained: “I have also noticed very weak wifi signal in my 16GB iPad. Even when standing in front of the wlan router the signal fluctuates from strong to very weak. The router has very strong signals as every other computer here has full signal strength, even 20-30 meters from the router.”
On Monday, Apple announced that it sold over 700,000 iPads on Saturday, meanwhile the company pointed out the “occasional problems” that included weak Wi-Fi connections or not being able to find a signal.

Apple said that dual-band Wi-Fi routers that support both the 5GHz and 2.4GHz protocols were a particular problem. Apple recommends splitting dual-band routers in to two separate networks with different names but the same security settings.

“Under certain conditions, iPad may not automatically rejoin a known Wi-Fi network after restart or waking from sleep. This can occur with some third-party Wi-Fi routers that are dual-band capable when: Using the same network name for each network, [or] Using different security settings for each network,” Apple wrote.

Featuring a small glass multi-touch screen, iPad is a lightweight, portable computer that wirelessly surfs the Web. It can display photos and videos, run apps and play games and movies.

• Source(s): Apple Inc. and Apple support forum
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