19
Apr
10

Toyota recalls 9,400 2010 Lexus GX 460 SUV in North America

NEWS
Toyota recalls 9,400 2010 Lexus GX 460 SUV in North America

Tuesday, April 19, 2010

••• After duplicating a leading consumer magazine’s tests that showed its 2010 Lexus GX 460 sports-utility vehicle may be susceptible to rolling over, Toyota Motor (TM) will recall the luxury SUV to fix the potential safety problem, it said Monday.

The company will voluntarily recall about 9,400 of the vehicles to update their electronic stability control software. Known as VSC, the system helps control the SUV during a loss of traction that can occur as a result of front or rear wheel slippage during cornering.

▪ A message from Mark Templin, Lexus Group Vice President and General Manager
“Since it was launched more than 20 years ago, Lexus has built its reputation on customer respect and concern for safety. With the news from Consumer Reports that our 2010 GX 460 did not pass its “Throttle Lift-Off” test, we immediately stopped selling the vehicle and commenced vigorous testing to identify and correct the issue.

Today, I’m happy to announce that we have developed a remedy that will be quickly implemented to help address customer concerns. We will be voluntarily recalling all 2010 GX 460s that have been sold in order to update the Vehicle Stability Control system. We will begin implementing this program in the next two weeks and our dealers will be reaching out to customers shortly to set up appointments to make this modification.

Lexus is confident that the update will make the performance of the GX even better for our customers.

As announced earlier, we will provide a courtesy vehicle to anyone who has purchased a 2010 GX 460 and has concerns about driving it until the recall work has been completed.

Customers who have any questions or concerns should contact their local Lexus dealer or Lexus Customer Satisfaction at 1-800-25LEXUS or 1-800-255-3987 or at www.lexus.com/recall.”

Toyota said owners of affected models will begin receiving notices in early May. The company will provide loaners to vehicle owners who don’t wish to drive them before the recall work has been completed.

The recall follows a report last week by Consumer Reports magazine, which discovered in road tests that the GX 460 could roll over during certain maneuvers, such as decelerating onto a highway exit ramp. The nonprofit publication determined the problem was severe enough to warrant a “don’t buy” warning, its first such rating on a vehicle in almost a decade.

When subjected to a standard track test involving driving the vehicle through a turn as the driver lifts his foot off the accelerator, the rear of the GX 460 slid out until it was almost sideways before the electronic stability control system was able to regain control, Consumer Reports said last week. In a real world situation, such a control failure might cause the the vehicle to hit a curb or the side of the road, leading it to flip over.

After Consumer Reports published its findings on April 13, Toyota halted sales and production of the GX 460 and began its own tests. On Friday, Toyota said it had duplicated the problem that Consumer Reports encountered with the vehicle’s electronic stability control system.

Toyota has struggled with quality and safety issues in recent months. It recalled millions of vehicles last fall for uncontrolled acceleration problems believed to be associated with bulky rubber floor mats. Other recalls soon followed, including one for sticky gas pedals, which led to the National Highway Traffic Safety Administration fining Toyota a maximum $16.4 million for failing to act quickly enough in notifying the agency of the problem.

On Monday, Toyota agreed to pay the fine, but denied any wrongdoing. Toyota said that while executives could have done a better job of sharing information, both within and outside the company, “We did not try to hide a defect to avoid dealing with a safety problem.”

▪ Lexus Canada has announced a voluntary safety recall affecting 2010 model year GX 460 vehicles to update software in the vehicle’s Vehicle Stability Control (VSC) system

Toronto, ON – April 19, 2010 – Toyota Canada Inc. has announced a voluntary safety recall affecting approximately 446 2010 model year GX 460 vehicles to update software in the vehicle’s Vehicle Stability Control (VSC) system.

Toyota’s vehicle and design evaluation objective is to meet or exceed customer expectations and regulatory requirements. Toyota’s engineering team undertook similar tests to confirm the issue raised by Consumer Reports on April 13, 2010 and we are confident that an update to the VSC software addresses the concern.

All Canadian Lexus dealers will have the VSC software update by end of April. Letters will be sent to owners included in this recall in early May.

No other Toyota or Lexus vehicles are involved in this recall.

• Customers who have any further questions are asked to visit www.lexus.ca or contact Lexus Canada at 1-800-265-3987.

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