Posts Tagged ‘AT&T

17
Jul
10

Apple in panic at iPhone 4 ‘antenna-gate’?

NEWS
Apple in panic at iPhone 4 ‘antenna-gate’?
Apple offers free iPhone 4 cases to appease users

Saturday, July 17, 2010

••• Apple Inc will give free protective cases to buyers of its latest iPhone to alleviate the so-called death grip problem.

Apple chief executive Steve Jobs announced the giveaway on Friday during a news conference at its headquarters, even as the company denied the iPhone 4 has an antenna problem that needs fixing. The more than 3 million people who have bought the iPhone 4 and new buyers through September 30 will all be eligible.

People who purchased the $29 ‘Bumper’ cases will be refunded.

Jobs began the event by saying, ‘We’re not perfect,’ but was quick to point out no mobile phone is perfect. He played a video showing competing smartphones, including a BlackBerry from Research in Motion, losing signal strength when held in certain ways.

Phones usually have an antenna inside the body. In designing the iPhone 4, Apple took a gamble on a new design, using parts of the phone’s outer casing as the antenna. That saved space inside the tightly packed body, but means covering a spot on the lower left edge of the case blocks wireless signal.
Consumer Reports magazine said covering the spot with a case or even a piece of duct tape alleviates the problem. It refused to give the iPhone 4 its ‘recommended’ stamp of approval for this reason, and it had called on Apple on Monday to compensate buyers.

On Friday, in the company’s first remarks following the magazine’s report, Jobs said Apple was ‘stunned and upset and embarrassed’.

Jobs said the iPhone 4’s antenna issue isn’t widespread. He said just over five out of every thousand users have complained to Apple’s warranty service, and less than 2 percent have returned the device.

‘We’re not feeling right now that we have a giant problem we need to fix,’ Jobs said. ‘This has been blown so out of proportion that it’s incredible. I know it’s fun to have a story, but it’s less fun when you’re on the other end of it.’

Analysts have criticised Apple’s first responses to reports of reception problems as dismissive.

Jobs apologised to buyers who had less than perfect experiences. ‘We’re going to do whatever it takes to make them happy and if we can’t make them happy we’re going to give them a full refund and say we’re really sorry we inconvenienced you, and we’re going to do better next time.’

The refund applies even for those who have long-term contracts with AT&T Inc., the iPhone’s exclusive US wireless carrier.

Jobs, a cancer survivor, also addressed a question about his health on Friday.

‘I’m doing fine. I was even better earlier in the week (when) I was having a vacation in Hawaii, but I decided this was important enough to come back for,’ he said. ‘I’m doing great.’
• Latest News & Headlines » Home «
• Source(s): Apple Inc.
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26
Jun
10

Apple iPhone 4 release plagued by signal issue: Quick Fix for iPhone 4 Antenna Problem

NEWS
Apple iPhone 4 release plagued by signal issue: Quick Fix for iPhone 4 Antenna Problem

Saturday, June 26, 2010

••• There is anger among new iPhone 4 owners after it emerged that the device loses signal when held in the user’s left hand.

Apple’s latest phone only went on sale on Thursday but already the company has been inundated with complaints from users who have found themselves unable to make calls.

One disgruntled customer emailed the company and received a response from the chief executive himself, Steve Jobs.

But Mr Jobs was not too sympathetic with his advice, he wrote: ‘Just avoid holding it in that way.’

The problem appears to occur when the phone is held in the left palm which then covers part of the stainless steel band that contains some of the antennae.

The loss of signal has been a hot topic on Twitter with many people tweeting on the issue.

‘Pretty amazing the way the signal degrades on the iPhone 4 when held in your left hand,’ wrote @StevenMatthews1.

‘So it sounds like the iphone 4 is rubbish for left handers with signal dropping. Will have to learn to be right-handed,’ @Lollipop26 said.

And @MattJWilliams39 has decided against investing in the phone altogether: ‘Style over substance – iPhone 4 has sensitive areas that when held cause signal strength to drop. Cancel my order…’

In a statement Apple said: ‘Gripping any mobile phone will result in some attenuation of its antenna performance, with certain places being worse than others depending on the placement of the antennas.’

The American company now sells ‘bumpers’ that protect the stainless steel parts of the phone and stops the user’s skin from touching the sensitive antennae.

However, the good news is the problem is not affecting everyone and the majority of people who queued for hours to get their hands on the latest model are satisfied customers.

Ben Paton, 23, was first to buy the iPhone 4 from the flagship store on Regent Street on Thursday after queuing for 16 hours.

But a man who flew in from Dubai and had queued for double that amount of time thought he would be first through the store’s doors.

Alex Lee, 27, headed the 500-strong queue for 32 hours but had his hopes dashed when the store allowed internet pre-order customers ahead of him.

He said he will write to Steve Jobs to complain.

Here is The Video on how to do a Quick fix on your IPhone Antenna Reception Problem:

• Latest News & Headlines » Home «
• Source(s): Apple Inc. & Twitter
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11
Jun
10

AT&T hacked, iPad 3G owners email addresses harvested

NEWS
AT&T hacked, iPad 3G owners email addresses harvested

Friday, June 11, 2010

••• Hackers have obtained the email addresses of more than 114,000 owners of Apple iPads.

Valleywag, a property of Gawker Media, said on Wednesday the hackers turned over the email list and it contained the email addresses of a number of high-profile iPad users including U.S. business leaders, politicians and military officials.

Valleywag published the names of some on the list but not their full email addresses.

They included New York Times Co chief executive Janet Robinson, New York Mayor Michael Bloomberg and White House chief of staff Rahm Emanuel.

The iPad owners whose email addresses were compromised were subscribers to AT&T’s 3G plan which provides connectivity to the touchscreen tablet computer from Apple.

In a statement, AT&T acknowledged there had been a data breach and issued an apology to customers who had been affected.

‘AT&T was informed by a business customer on Monday of the potential exposure of their iPad ICC IDS,’ AT&T said.

‘This issue was escalated to the highest levels of the company and was corrected by Tuesday; and we have essentially turned off the feature that provided the email addresses.’

Valleywag said the AT&T breach revealed the email addresses of iPad owners in companies such as Goldman Sachs, JP Morgan, Citigroup and Morgan Stanley and staffers in the Pentagon, Senate, House of Representatives, Department of Justice, NASA and Department of Homeland Security.
» Related: F.B.I. to investigate AT&T iPad data breach
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11
Jun
10

F.B.I. to investigate AT&T iPad data breach

NEWS
F.B.I. to investigate AT&T iPad data breach

Friday, June 11, 2010

••• The F.B.I. is investigating a security breach of AT&T’s website that allowed hackers to obtain the email addresses of iPad owners.

‘The F.B.I. is aware of these possible computer intrusions and has opened an investigation to address this potential cyberthreat,’ said Lindsay Godwin, an FBI spokeswoman.

AT&T acknowledged on Wednesday there had been a data breach at the U.S. telecom giant that allowed hackers to obtain the email addresses of owners of the 3G model of the iPad.

AT&T’s 3G plan provides the mobile connectivity for the touchscreen tablet computer from Apple.

According to Silicon Valley website Valleywag, a shadowy hacking group called Goatse Security hacked into the AT&T website and obtained the email addresses of over 114,000 iPad owners including those of business leaders, politicians and military officials.

Valleywag published the names of some on the list but not their full email addresses.

They included New York Times Co. chief executive Janet Robinson, New York Mayor Michael Bloomberg and White House chief of staff Rahm Emanuel.

Earlier Thursday, retired rear admiral Jamie Barnett, chief of the Federal Communications Commission’s public safety and homeland security bureau, expressed concern about the incident.

‘I am concerned about the report of a security breach to AT&T’s network that exposed the personal data of more than a hundred thousand iPad users,’ Barnett said in a statement.

‘This breach underscores the need for robust cyber security,’ he said. ‘The F.C.C. will continue to work with all stakeholders to prevent future security breaches that violate consumer privacy and undermine trust in America’s communications infrastructure.’

AT&T apologised for the disclosure and said it has ‘turned off the feature that provided the email addresses.’

Valleywag owner Gawker Media also runs the popular technology blog Gizmodo, which obtained a secret prototype of an Apple iPhone in April after it was lost in a California bar and published details and pictures of the device.
» Related: AT&T hacked, iPad 3G owners email addresses harvested
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07
Jun
10

Apple Unveils iPhone 4 for $199, Available June 24th

NEWS
Apple Unveils iPhone 4 for $199, Available June 24th

Monday, June 7, 2010

Apple has unveiled a next-generation iPhone that features video chat, can shoot and edit high-definition quality video, and has a crisper resolution screen.

‘We are going to take the biggest leap since the original iPhone,’ Apple chief executive Steve Jobs said as he showed off the iPhone 4 at Apple’s Worldwide Developers Conference here.

The iPhone 4 will go on sale on June 24 in Britain, France, Germany, Japan and the United States, and will cost $199 for the 16 gigabyte model and $299 for the 32GB version.

The touchscreen smartphone, which comes in black and white versions, will be available in 18 other countries in July and 24 more in August.

The iPhone 4 includes more than 100 new features including a front-facing video camera to allow for video-conferencing between iPhones, a better still camera, an improved battery and a screen with significantly higher resolution.

To demonstrate the video chat program, called FaceTime, Jobs, dressed in his trademark black turtleneck and blue jeans, called up Jonathan Ive, an Apple product designer, and held an iPhone-to-iPhone video conversation.

The iPhone 4 can also shoot and edit HD video. Randy Ubillos, Apple’s chief architect for video applications, displayed an iMovie for iPhone video editing program available from Apple’s App Store for $4.99.

Jobs touted the higher-resolution screen as a major leap forward. ‘There has never been a display like this on a phone,’ he said.

The 3.5-inch screen is the same size as on previous models, but features 326 pixels per square inch, four times more pixels than the earlier iPhones.

‘There is a magic number around 300 pixels per inch that is the limit of the human retina,’ Jobs said. ‘We are over that limit.

‘That’s going to set the standard for display for years to come.’

The improved battery life allows for 40 per cent more talk time, Jobs said, and the iPhone 4 – at 0.37 inch or three-eighths of an inch – is 24 percent thinner than the previous model, iPhone 3GS.

The iPhone 4, which runs on Apple’s A4 processor, features a five-megapixel camera, an improvement on the previous three-megapixel camera.

Users will also have the option to use Microsoft’s Bing as an internet search engine in addition to Google and Yahoo! Google remains the default search engine.

Jobs joked that some of the attendees at the conference may have seen the iPhone 4 previously ‘because there have been a few photos around’.

Technology blog Gizmodo obtained a prototype of the iPhone in April from a 21-year-old man who found it in a California beer garden, where it had been lost by an Apple software engineer, and published details of the device.

Apple launched the iPhone in 2007 and has sold more than 50 million as it battles Google’s Android platform, the Blackberry from Canada’s Research in Motion and others for the fast-growing market.

Before displaying the latest iPhone, Jobs said that more than five million digital books have been downloaded since Apple began selling its iPad tablet computer two months ago.

Jobs, who received a standing ovation as he walked on stage to address the more than 5200 software developers attending the conference, said the 8500 applications developed for the iPad have been downloaded more than 35 million times from Apple’s App Store.

Apple has sold more than two million iPads since it went on sale in the United States in early April and in nine other countries late last month.

Jobs said that 225,000 applications for the iPhone and the iPod Touch were currently available and that five billion applications had been downloaded from the App Store as of last week.

The new iPhone received positive reviews from analysts, although most of the features were known already because of the Gizmodo leak.

Altimeter’s Michael Gartenberg said Apple has ‘raised the bar once again by offering next year’s technology at last year’s prices’.

‘They are the first ones to make video chat easy and that will drive the sales,’ Gartenberg said.

Gartner analyst Carolina Milanesi said the iPhone 4 ‘keeps Apple ahead of the competition’ by ‘driving software and hardware innovation hand in hand’.
• Latest News & Headlines » Home «
• Source(s): Apple Inc.
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06
Jun
10

Steve Jobs to announce iPhone 4G on June 7

NEWS
Steve Jobs to announce iPhone 4G on June 7

Sunday, June 6, 2010

Apple’s secrecy about product launches is legendary but when Steve Jobs takes the stage on Monday the world may have already had a glimpse of what’s to come.

Jobs is to be the keynote speaker at Apple’s Worldwide Developers Conference (WWDC) in San Francisco, an annual event during which the gadget maker reveals its latest must-have devices.

This year’s conference, which has attracted more than 5,000 developers of programs for Macintosh computers, the iPhone, the iPod and the iPad, carries less mystery than years past due to an Apple software engineer’s unfortunate evening in a California beer garden a little over two months ago.

The engineer, Robert ‘Gray’ Powell, lost a prototype of the next-generation iPhone while drinking at the Gourmet Haus Staudt near Apple headquarters and it ended up with a 21-year-old man who then sold it to technology blog Gizmodo.

According to Gizmodo, features of the new phone include a front-facing video camera for video conferencing and a better regular camera with a larger lens.
It reportedly has a flat back instead of curved back, is thinner than the previous model, the iPhone 3GS, and has a battery that is 16-percent larger.

Gizmodo, unsurprisingly, will not be in the audience when Jobs makes his keynote address at 10:00 am PDT on Monday. The technology blog said Apple has not responded to its requests to attend the June 7-11 WWDC.

Gartner analyst Van Baker said Gizmodo’s revelations about the next iPhone had taken some of the shine off the event.

‘I think the biggest challenge Apple’s going to face is coming up with enough exciting news to have this truly get the market’s attention,’ Baker said.

The front-facing video camera that will allow iPhone owners to have video chats with Macintosh computers or iPhone to iPhone ‘will probably be among the biggest news that we see,’ he said.

I think there’ll be some additional reveals on OS 4.0 (the latest iPhone operating system),’ Baker added.
‘We might see a new iPod Touch,’ the Gartner analyst told AFP. ‘Beyond that, I’m not sure because the iPad’s new and the MacBook line – both the MacBook and the MacBook Pro – just had a significant refresh.

‘So I’m not sure what else to expect from them other than OS4 announcements and a reveal of the new iPhone,’ he said.

Baker said he did not expect the new iPhone to be ‘exactly’ what Gizmodo displayed but there would probably not be substantive differences.

‘I’m sure they had variants of the design floating around and likely made the decision of which ones to manufacture within the last month or so,’ he said.

Kathryn Huberty of Morgan Stanley said Apple may announce a price cut for the iPhone. A $50 drop in price could result in a 40-percent increase in demand, she estimated.
U.S. wireless carrier AT&T sells the latest iPhone for $199 and a year ago Apple slashed the price for its earliest model to $99.

Independent technology analyst Carmi Levy said the Gizmodo leak ‘took some of the surprise out of the event’ but called it a ‘momentary diversion.’

In any case, Apple, which has sold more than 50 million iPhones in three years, has taken an approach of ‘evolution and not revolution’ when it comes to the touchscreen smartphone, Levy said.

‘When upgrading its iPhone hardware, Apple’s goal is never to hit it out of the park,’ he said. ‘Rather, the company’s intent is to move the bar far enough to maintain its market-dominant position.

‘To ensure it has enough new-feature gas in the tank for next year, it never gives customers everything they’ve asked for in any given year,’ he said.

‘Instead, it includes just enough new features to keep the faithful faithful for another year. It’s the ultimate form of controlled marketing, and Apple does it better than virtually any company on the planet.’
• Latest News & Headlines » Home «
• Source(s): Apple Inc. & Gizmodo / Gawker Media
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25
May
10

AT&T Launches Wi-Fi Zone in NYC’s Time Square

NEWS
AT&T Launches Wi-Fi Zone in NYC’s Time Square

Tuesday, May 25, 2010

••• AT&T today announced the launch of an AT&T Wi-Fi “hotzone” in New York City’s Times Square. The pilot comes as AT&T looks for offload strategies in major markets like Manhattan and San Francisco, where the carrier has admitted its network performance has suffered.

AT&T has installed Wi-Fi service in the north central part of Times Square, near 7th Avenue between 45th and 47th Street. The effect is a large outdoor hotspot zone that AT&T users can access using any Wi-Fi enabled device. The ATT Wi-Fi hotzone at Times Square is available at no additional charge.

“With this pilot AT&T Wi-Fi hotzone, we’re examining new ways to combine our Wi-Fi and 3G networks to help ensure that AT&T customers in Times Square always have a fast mobile broadband connection to do what matters most to them,” said John Donovan, AT&T chief technology officer, in a statement.

AT&T claims that it has seen mobile data traffic growth of 5,000 percent over the past three years. As a result, the company has been experimenting with technologies like 3G MicroCell devices for homes, distributed Antenna System networks to extend 3G coverage in stadiums, convention halls and other areas where people congregate; and temporary network enhancements to support one-time events and emergency situations.

Pressed to find a solution to the 5,000% growth in its mobile data traffic, AT&T said Tuesday it is exploring establishing public Wi-Fi “hotzones” to relieve pressure on its mobile phone network, most of it caused by iPhone users.

AT&T said it has launched a “pilot deployment” in New York City’s Times Square, the nation’s symbolic public crossroads.

Wi-Fi hotspots have been proliferating in New York City, but most of them are for use by customers already paying for other services. For instance, Cablevision, Comcast, and Time Warner Cable currently offer Wi-Fi service across a vast New York-New Jersey-Connecticut region, but users must already be a paid customer of one of the providers.

AT&T itself has some 20,000 Wi-Fi hotspots that can be utilized by users who have an AT&T service. The Times Square service is free to AT&T customers with certain smartphones, laptops, and AT&T Internet plans.

With the Federal Communications Commission already sounding the alarm of an approaching “spectrum crisis” due largely to the rapid proliferation of smartphones and their insatiable thirst for data, carriers are seeking ways to encourage subscribers to use non-carrier spectrum. The FCC has suggested that Wi-Fi and femtocells be utilized to ease the spectrum crunch. AT&T recently began marketing its 3G MicroCell femtocell devices to its customers.

AT&T, which has an exclusive contract to market Apple’s popular – and data-guzzling – iPhone, has seen its mobile traffic grow 5,000% in three years and the New York City area has been particularly affected.

“With this pilot AT&T Wi-Fi hotzone, we’re examining new ways to combine our Wi-Fi and 3G networks to help ensure that AT&T customers in Times Square always have a fast mobile broadband connection,” said John Donovan, AT&T chief technology officer, in a statement. “It’s another example of how AT&T is exploring the ideal blend of technologies to maximize the mobile experience for our customers in New York City.”

Verizon Wireless offers a public area Wi-Fi service to many of its customers through a partnership with Boingo. If Verizon eventually markets an iPhone, as is rumored, the development would take at least some of the spectrum pressure off AT&T.
• Source(s): AT&T

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