Posts Tagged ‘Problem

17
Jul
10

Apple in panic at iPhone 4 ‘antenna-gate’?

NEWS
Apple in panic at iPhone 4 ‘antenna-gate’?
Apple offers free iPhone 4 cases to appease users

Saturday, July 17, 2010

••• Apple Inc will give free protective cases to buyers of its latest iPhone to alleviate the so-called death grip problem.

Apple chief executive Steve Jobs announced the giveaway on Friday during a news conference at its headquarters, even as the company denied the iPhone 4 has an antenna problem that needs fixing. The more than 3 million people who have bought the iPhone 4 and new buyers through September 30 will all be eligible.

People who purchased the $29 ‘Bumper’ cases will be refunded.

Jobs began the event by saying, ‘We’re not perfect,’ but was quick to point out no mobile phone is perfect. He played a video showing competing smartphones, including a BlackBerry from Research in Motion, losing signal strength when held in certain ways.

Phones usually have an antenna inside the body. In designing the iPhone 4, Apple took a gamble on a new design, using parts of the phone’s outer casing as the antenna. That saved space inside the tightly packed body, but means covering a spot on the lower left edge of the case blocks wireless signal.
Consumer Reports magazine said covering the spot with a case or even a piece of duct tape alleviates the problem. It refused to give the iPhone 4 its ‘recommended’ stamp of approval for this reason, and it had called on Apple on Monday to compensate buyers.

On Friday, in the company’s first remarks following the magazine’s report, Jobs said Apple was ‘stunned and upset and embarrassed’.

Jobs said the iPhone 4’s antenna issue isn’t widespread. He said just over five out of every thousand users have complained to Apple’s warranty service, and less than 2 percent have returned the device.

‘We’re not feeling right now that we have a giant problem we need to fix,’ Jobs said. ‘This has been blown so out of proportion that it’s incredible. I know it’s fun to have a story, but it’s less fun when you’re on the other end of it.’

Analysts have criticised Apple’s first responses to reports of reception problems as dismissive.

Jobs apologised to buyers who had less than perfect experiences. ‘We’re going to do whatever it takes to make them happy and if we can’t make them happy we’re going to give them a full refund and say we’re really sorry we inconvenienced you, and we’re going to do better next time.’

The refund applies even for those who have long-term contracts with AT&T Inc., the iPhone’s exclusive US wireless carrier.

Jobs, a cancer survivor, also addressed a question about his health on Friday.

‘I’m doing fine. I was even better earlier in the week (when) I was having a vacation in Hawaii, but I decided this was important enough to come back for,’ he said. ‘I’m doing great.’
• Latest News & Headlines » Home «
• Source(s): Apple Inc.
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26
Jun
10

Apple iPhone 4 release plagued by signal issue: Quick Fix for iPhone 4 Antenna Problem

NEWS
Apple iPhone 4 release plagued by signal issue: Quick Fix for iPhone 4 Antenna Problem

Saturday, June 26, 2010

••• There is anger among new iPhone 4 owners after it emerged that the device loses signal when held in the user’s left hand.

Apple’s latest phone only went on sale on Thursday but already the company has been inundated with complaints from users who have found themselves unable to make calls.

One disgruntled customer emailed the company and received a response from the chief executive himself, Steve Jobs.

But Mr Jobs was not too sympathetic with his advice, he wrote: ‘Just avoid holding it in that way.’

The problem appears to occur when the phone is held in the left palm which then covers part of the stainless steel band that contains some of the antennae.

The loss of signal has been a hot topic on Twitter with many people tweeting on the issue.

‘Pretty amazing the way the signal degrades on the iPhone 4 when held in your left hand,’ wrote @StevenMatthews1.

‘So it sounds like the iphone 4 is rubbish for left handers with signal dropping. Will have to learn to be right-handed,’ @Lollipop26 said.

And @MattJWilliams39 has decided against investing in the phone altogether: ‘Style over substance – iPhone 4 has sensitive areas that when held cause signal strength to drop. Cancel my order…’

In a statement Apple said: ‘Gripping any mobile phone will result in some attenuation of its antenna performance, with certain places being worse than others depending on the placement of the antennas.’

The American company now sells ‘bumpers’ that protect the stainless steel parts of the phone and stops the user’s skin from touching the sensitive antennae.

However, the good news is the problem is not affecting everyone and the majority of people who queued for hours to get their hands on the latest model are satisfied customers.

Ben Paton, 23, was first to buy the iPhone 4 from the flagship store on Regent Street on Thursday after queuing for 16 hours.

But a man who flew in from Dubai and had queued for double that amount of time thought he would be first through the store’s doors.

Alex Lee, 27, headed the 500-strong queue for 32 hours but had his hopes dashed when the store allowed internet pre-order customers ahead of him.

He said he will write to Steve Jobs to complain.

Here is The Video on how to do a Quick fix on your IPhone Antenna Reception Problem:

• Latest News & Headlines » Home «
• Source(s): Apple Inc. & Twitter
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